First order- socks were missing, no indication on packing slip or notice from company letting me know they were on backorder. Had to call to find out. Second order- practice shirt was ordered as a youth large and received adult large. They said they would send out replacement first thing Monday and overnight it due to their mistake and I could sent back the shirt at my convenience. I even double checked with associate again to make sure that I didn't have to wait to receive replacement until they received it back and was reassured. Called 4 days after I should have received it and they now say they must receive confirmation that shirt is coming before they will send replacment. Now we have to wait again. Would NOT recommend unless you have to order from this company. A little customer service/satisfaction would go a long way since YOU made the mistake of sending me the incorrect size in the first place. Also, no offer for discount or refund on shipping?!?!
Fantastic customer service! I had to do an exchange and had a lot of unusual and difficult questions but Lucy in customer service was extremely patient, friendly and quick to respond and resolve any issues. Excellent!
The best soccer store I've ever been to.
Best online company I have ever used as far as service is concerned. Everytime I call them I speak to a real person. They are all personable and create a great experience. The reason I write this review is that I ordered a custom jersey that ended up missing by the post office. I called them back and without any headache they simply resolved the situation and replaced my order. Thank you soccerpro you have a customer for life because of how you dealt with my challenging situation.
I never liked ordering top quality cleats online in case they break or having to go to the mall and look for the perfect pair, but at soccer pro they have so many different kinds of cleats it's crazy. I always find what I want and I've even bought a couple jerseys from them, and the deal on the adidas training pants not too long ago was amazing. I wouldn't go anywhere else for my gear, you guys are great!
Soccerpro Com is a US Store based in Columbia, Missouri. Soccerpro Com is located at 1808 Business Loop 70 W, Columbia, MO 65202, USA.
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